Our product · Arasta
Customer support chat that answers from your own store
Arasta is the AI support chat we are building for Magento Open Source and Adobe Commerce stores. Customers ask about orders, delivery, invoices and your policies; the assistant answers only from live store data and the knowledge you approve, and hands anything else to your team in the same conversation.
How it works
From a customer’s question to a checked answer
The assistant does not guess. Every answer about your store or your policies has to point at a source, or the question goes to a person.
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01 · ASK
The customer asks
The chat opens on any page of your store. A notice tells the customer they are talking to an AI assistant and that a team member can join.
- Widget added with one script tag
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02 · CHECK
Arasta checks the facts
It reads live order, shipment, invoice and product data from your store, and searches the pages, FAQs and texts you have approved.
- Read-only store access
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03 · ANSWER
It answers with sources
Answers about your store or policies must cite where they came from. A policy question with no matching knowledge is never answered from guesswork.
- Sources listed under the answer
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04 · HAND OVER
Or hands over
When the customer asks for a person, or the assistant is not confident, your team takes over in the same chat. While a person is handling it, the AI stays quiet.
- Shared inbox for your team
What is in it
Built for the questions stores actually get
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Order checks by email code
Before showing an order, Arasta asks for the order number and email and sends a one-time code to the address on the order. Only the right code unlocks that order.
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Handoff and inbox
Your team sees every conversation in one inbox, can take over at any point and hand the chat back to the assistant when they are done.
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Shadow mode
Start with the assistant writing drafts that only your team sees. Send, edit or discard them until you are happy to let it answer on its own.
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Playground
Test the assistant against your real store data in the dashboard before customers see it. Test chats are kept apart and deleted after seven days.
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Reports
See which questions were resolved, which needed a person and where your knowledge is missing an answer customers keep asking for.
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Your brand
Colours, position, store name and widget texts are yours to set, and the widget speaks your customers’ language.
Magento first
Made for Magento Open Source and Adobe Commerce
Arasta connects to Magento through the platform’s own APIs, with read-only access to orders, shipments, invoices, customers, products and CMS pages.
Our free Magento module adds the chat widget to Luma and Hyvä storefronts, tells the chat which customer is signed in with a short-lived signed token, and links an order placed after a chat to that conversation.
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Magento module
Install with Composer from our extension store.
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Read-only by design
The assistant’s tools read your store; they do not change orders.
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Your knowledge
CMS pages, FAQs, texts and single web pages you choose.
Questions
Arasta, plainly
Can I sign up for Arasta?
Not yet. Arasta is in development and runs live on this website, but it is not open for sign-up. If you run a Magento or Adobe Commerce store and would like to try it, send us a message through the contact page and tell us about your store and the questions your customers ask most.
Which platforms does Arasta work with?
Arasta is built for Magento Open Source and Adobe Commerce. It reads store data through Magento’s own APIs, and our free Magento module adds the chat widget to Luma and Hyvä storefronts and passes the signed-in customer to the chat securely.
Will the assistant make things up?
Answers about your store and your policies must cite a source: live store data or knowledge you have approved. If there is no source, the answer is replaced by a safe reply or the chat is handed to your team. Questions about returns, refunds or delivery with no matching knowledge never reach the AI at all.
How does Arasta protect order details?
A customer has to prove an order is theirs before the assistant shows it: they give the order number and email address, and a six-digit code is sent to the email on the order. The code is never shown to the AI model and is not stored.
Can my team take over a conversation?
Yes. Your team sees conversations in a shared inbox and can take over at any time. The chat also hands over by itself when a customer asks for a person or the assistant is not confident, and the AI does not reply while a team member is handling the conversation.
Want to try Arasta on your store?
Tell us about your store and what your customers ask. We will let you know when Arasta can run on it.